Cancellation Policy

We understand that unforeseen circumstances may arise and you may need to miss your appointment with us. 

In order to ensure efficient scheduling and fair treatment of all clients, we kindly request a minimum of 24 hours’ notice for cancelling or rescheduling your appointment. You may call our administrative team at 020 3409 1187 or contact your clinician directly to cancel or reschedule your appointment. Please note that missing or cancelling your appointment within 24 hours of the scheduled time will incur a fee that you are required to pay.

 We appreciate your understanding and cooperation in helping us maintain the quality of our services for all our clients.

Chaperone Policy

If you feel you would like a chaperone present at your consultation, please inform your clinician and the will be happy to arrange this for you.